Designing for the messy, complicated, real world
UX Designer and Researcher on a product team at Harvard, working on the kind of problems that affect thousands of users.
Case Studies
My work focuses on improving usability, scalability, and accessibility across enterprise-level web platforms, built for the wide range of people who depend on them. Here's a look at some of the projects.
FEATURED CASE STUDY
Design Ops Rescue: Turning Documentation Chaos into a Scalable System.
I transformed the HarvardSites Design System's fragmented documentation into a structured, collaborative process. By UX-ing our own internal tools, I created a sustainable "Single Source of Truth" for both designers and developers.
Good decisions start with the right questions. I figure out what those questions are.
Blog
FEATURED ARTICLE
What I Learned Doing a Heuristic Evaluation on an AI Assistant Dashboard
I recently wrapped up a heuristic evaluation of an AI assistant dashboard, and it was one of the more interesting UX problems I've worked on in a while.